Customer
Services - Returns
Garment Returns
1. Due to the high
cost of administration samples are non-returnable.
2. Printed or
embroidered garments will not be accepted back under any circumstances.
3. Only faulty
garments that have NOT been worn or processed will be credited in full. THESE
MUST BE RETURNED WITHIN 21 DAYS OF PURCHASE.
4. Please contact
Customer Services for a Goods Returns Form which must be completed in full to
authorise any goods to be returned. You will be issued with a Returns
Authorisation Number THAT MUST BE CLEARLY MARKED ON THE OUTER PACKAGING OF THE
PARCEL(S).
GOODS WILL NOT BE ACCEPTED AND RETURNED TO SENDER IF THIS PROCESS IS NOT
ADHERED TO.
5. If goods have been
incorrectly sent please contact Customer Services to obtain a Goods Returns
Form and arrange collection.
6. No goods will be
authorised to be returned that were purchased more than three months ago. Goods
accepted back will be subject to a 10% (£10.00 minimum) handling and
administration charge together with carriage costs if applicable.
7. Underwear is
strictly non-returnable.
To
download the Returns Request Form please click here
END OF YEAR RETURNS
The last day that we will accept completed forms detailing returns is Friday 24th November. The last day that we will accept any returned goods into the building is Friday 8th December.
Any items returned after Friday 8th December, which features on our list of products being discontinued, will not be accepted or credited. Those will be returned to you at your own expense. You can find a complete listing of all discontinued products by clicking the button below.
Please send your completed Goods Return Form to: sales@prestigeleisure.com