Customer
Services - Returns
Garment Returns
1. Due to the high
cost of administration samples are non-returnable.
2. Printed or
embroidered garments will not be accepted back under any circumstances.
3. Only faulty
garments that have NOT been worn or processed will be credited in full. THESE
MUST BE RETURNED WITHIN 21 DAYS OF PURCHASE.
4. Please contact
Customer Services for a Goods Returns Form which must be completed in full to
authorise any goods to be returned. You will be issued with a Returns
Authorisation Number THAT MUST BE CLEARLY MARKED ON THE OUTER PACKAGING OF THE
PARCEL(S).
GOODS WILL NOT BE ACCEPTED AND RETURNED TO SENDER IF THIS PROCESS IS NOT
ADHEARED TO.
5. If goods have been
incorrectly sent please contact Customer Services to obtain a Goods Returns
Form and arrange collection.
6. No goods will be
authorised to be returned that were purchased more than three months ago. Goods
accepted back will be subject to a 10% (£10.00 minimum) handling and
administration charge together with carriage costs if applicable.
7. Underwear is
strictly non-returnable.
To
download the Returns Request Form please click here
2022 END OF YEAR RETURNS
As we make our way into the last few months of 2022 we wanted to make you aware of important dates regarding any products you may need to return.
The last day that we will accept completed forms detailing returns is Friday the 25th November.
The
last day that we will accept goods into the building is Friday the 2nd
December.
Any items returned after this date, which features on our list of products being discontinued, will not be accepted or credited. Those will be returned to your at your own expense. You can find a complete listing of all discontinued products below:
Discontinued_List_2022.xls (live.com)
Please send your completed Goods Return Form to: sales@prestigeleisure.com