Customer Services - Returns

Garment Returns

1.     Due to the high cost of administration samples are non-returnable.

2.     Printed or embroidered garments will not be accepted back under any circumstances.

3.     Only faulty garments that have NOT been worn or processed will be credited in full. THESE MUST BE RETURNED WITHIN 21 DAYS OF PURCHASE.

4.     Please contact Customer Services for a Goods Returns Form which must be completed in full to authorise any goods to be returned. You will be issued with a Returns Authorisation Number THAT MUST BE CLEARLY MARKED ON THE OUTER PACKAGING OF THE PARCEL(S).
 
GOODS WILL NOT BE ACCEPTED AND RETURNED TO SENDER IF THIS PROCESS IS NOT ADHEARED TO.

5.     If goods have been incorrectly sent please contact Customer Services to obtain a Goods Returns Form and arrange collection.

6.     No goods will be authorised to be returned that were purchased more than three months ago. Goods accepted back will be subject to a 10% (10.00 minimum) handling and administration charge together with carriage costs if applicable.

7.     Underwear is strictly non-returnable.

             To download the Returns Request Form please click here

 

2022 END OF YEAR RETURNS

 As we make our way into the last few months of 2022 we wanted to make you aware of important dates regarding any products you may need to return. 

The last day that we will accept completed forms detailing returns is Friday the 25th November.

The last day that we will accept goods into the building is Friday the 2nd December.

 Any items returned after this date, which features on our list of products being discontinued, will not be accepted or credited. Those will be returned to your at your own expense. You can find a complete listing of all discontinued products below:

Discontinued_List_2022.xls (live.com)

 

Please send your completed Goods Return Form to: sales@prestigeleisure.com